Privacy Policy
This policy explains what personal information Maxdubaideals collects when you use the website at maxdubaideals.com to browse Dubai deals, claim a voucher or promo code, book a partner offer, or contact our concierge team. It also explains how we use that information and the choices you have over it. We aim for plain language — if anything below is unclear, ask us at info@maxdubaideals.com.
1. Who we are
Maxdubaideals is a trading name of the company operating from The Opus by Omniyat, Office 2204, Business Bay, Dubai, United Arab Emirates. For privacy matters we are the controller of the personal data we collect through this website. You can reach our privacy officer at info@maxdubaideals.com or by phone on +971 4 339 5520.
2. What we collect
Information you provide directly
- Name and email address when you send us a message through the contact form.
- Booking details for the deal, voucher or offer you wish to claim.
- Optional account details such as a billing address if you set up a saved profile.
Information collected automatically
- Standard server logs (IP address, browser user-agent, request times) kept for security and abuse prevention.
- First-party cookies — see our separate cookie policy for the full list.
Payment information
Card details are entered directly into a hosted form provided by our PCI-DSS-certified payment processor. Maxdubaideals does not see or store full card numbers — we receive only a tokenised reference and the success/failure result of the transaction.
3. How we use the data
We use the information above to:
- Process the deals, vouchers and bookings you claim.
- Send you the confirmation and receipt that follows each transaction.
- Reply to support queries and resolve disputes with partner venues.
- Detect fraud, abuse and unusual patterns on the platform.
- Improve the marketplace — for example, by analysing which categories are most popular.
- Meet our legal, accounting and tax obligations in the UAE.
4. Who we share data with
Maxdubaideals does not sell personal data. We do share specific data with carefully chosen partners so the service can function:
- Partner venues (restaurants, hotels, spas, attractions, tour operators) — to honour the booking or voucher you claimed.
- Our PCI-DSS payment processor — to authorise card transactions.
- Cloud infrastructure providers hosting the application and audit logs.
- Regulators, courts or law enforcement if compelled by valid UAE legal process.
5. How long we keep it
Transaction records and receipts are retained for seven years to comply with UAE accounting and tax law. Server logs are pruned after twelve months. Support correspondence is kept for twenty-four months from the last interaction.
6. Your choices and rights
You may ask us to:
- Confirm what personal data we hold about you.
- Correct anything inaccurate.
- Delete data we no longer need to retain by law.
- Export your data in a portable format.
- Object to specific processing such as analytics cookies.
Send any of these requests to info@maxdubaideals.com. We will respond within thirty days.
7. Security
We use TLS encryption on every page, role-based access controls internally, and signed audit logs for sensitive operations. No system is perfect — if you ever suspect your account has been misused, contact us immediately so we can investigate and lock it down.
8. Changes to this policy
When we update this policy we will revise the date at the top of the page. Material changes will also be flagged on the homepage for thirty days so you have time to review them before they take effect.